Cancellation &Exchange Policy

All of our items are made to order, including standard size items, and materials cannot be reused once the cutting process has begun. However, you may change your mind after placing your order. With this in mind, please see our cancellation policy below.

Cancellation Policy:

- Unpaid orders will not be processed. If you don't need it, ignore it.

-Orders canceled within 24 hours of payment confirmation will be eligible for a full refund. (But we need to deduct 7% PayPal fee + website transaction fee)

- Cancellation within 24 to 72 hours of order payment: You will receive a partial refund, including 50% of the item price and full shipping charges.

- Cancellation within 72 to 120 hours of order payment: You will receive a partial refund, including 30% of the item price and full shipping charges.

- Cancellation more than 120 hours after order payment: You will receive a refund of the full shipping fee.

- Once your order has shipped, it cannot be canceled.

 

Exchange:

1. Contact us within 7 days after receiving the goods.

2. After receiving your returned items, we will send new clothes.

3. You need to pay for return shipping and new clothes shipping.

Sizing or fit issues: Our dress sizes match our size chart, so please check our size chart carefully and make sure you get the right fit. Since all of our gowns are hand-sewn and custom-made, the finished gown may vary approximately one inch direction from the specified measurements, which is normal. We will check it before shipping. 

We also offer custom sizes at no extra cost.

If you need to cancel or exchange your order, please email DaisyPromDress@outlook.com for assistance.